Refund Policy

Last updated: 11 June 2026

Most items on Syxlor Store are digital goods (redeem codes, accounts, subscriptions, top-ups) or custom services. Because digital goods are delivered instantly and cannot be “returned”, this policy explains exactly when you are eligible for a refund or replacement.

1. You are eligible for a refund or replacement if

  • You were charged but the item was never delivered, and we cannot deliver it.
  • A redeem code is invalid, already used, or does not work, and we cannot provide a working replacement.
  • The product delivered is materially different from what was advertised.
  • You were charged more than once for the same order due to a technical error.

2. You are NOT eligible for a refund if

  • A valid code or account was delivered and revealed/used.
  • You provided an incorrect Player ID / UID, Discord username, or Minecraft username and delivery was made to it.
  • You changed your mind after a working digital item was delivered.
  • A custom service has already started or been completed to the agreed brief.
  • The issue is caused by the third-party platform (e.g. a ban or policy change on its side).

3. Replacements first

For code or top-up problems we will normally issue a working replacement before considering a refund. This is usually the fastest way to resolve an issue.

4. How to request a refund

  1. Open live chat on the site or contact support with your order number.
  2. Describe the problem and include any error message or screenshot.
  3. We review the order, payment, and delivery logs.
  4. If approved, refunds are returned to your original payment method via Syxlor Pay.

5. Timeframes

Please report any problem within 48 hours of purchase so we can verify it quickly. Approved refunds are processed within 3–7 business days, depending on your payment method and bank/wallet.

6. Chargebacks

Please contact us first - we resolve most issues quickly. Opening a chargeback or dispute without contacting support may lead to your account being suspended while the dispute is investigated.

7. Contact

Reach us through live chat on the site or the support channels listed in the footer.