Buying FAQ

Checkout runs through Syxlor Pay, which supports bKash, Nagad, and card payments. You add items to your cart, sign in, and complete payment on the secure payment page.

Yes. Your account is what lets us attach delivery, invoices, and support to you, and it keeps your order history in one place. Signing in also lets you reopen an unpaid order and finish it later.

Yes. If you have a code, enter it in the coupon field at checkout and the discount is validated and applied to your total before payment. The checkout summary always shows the discount separately, so you can see exactly what you are paying.

Payments are processed by Syxlor Pay and we do not store card details on our servers. Orders, invoices, and delivery notes stay attached to your account.

Items that are codes or top-ups are delivered as fast as possible once payment is confirmed. Account, cape, subscription, Discord gift, and custom service orders are completed by our team and can take longer - the product page states the delivery method before you buy.

Capes are applied to your account through a secure manual process after payment. You receive a proof-of-delivery note, and we provide replacement support if anything goes wrong. Cape bundles apply every cape in the pack to your account.

Only when a product genuinely requires it, and only through our support workflow - we never ask for your Minecraft password. For most products we only need your in-game username, Player UID, or Discord username.

For Free Fire top-ups, enter your Player UID at checkout. For Discord Nitro, boosts, or profile items, give the Discord username the item should go to. Delivery is made to the details you provide, so please double-check them.

Open your dashboard to see each order's status, delivery progress, and invoice. You can also reopen payment from there if an order is still pending.

Contact us with your order number and we will investigate. In most cases the fastest fix is a replacement, which we arrange directly. If we cannot deliver or replace the item, the refund policy applies.

Yes, in the cases covered by our Refund Policy - for example if an item was never delivered, or a code does not work and we cannot replace it. Digital goods that have been delivered successfully are not returnable.

Use live chat or WhatsApp from any page, or review the order in your dashboard. Have your order number ready so we can help quickly.